Jun 09 16
Thousands of people are having troubles with those Huawei USB modems (assumption based in search engine results and forum posts). Here’s a list of steps to try out or hints to consider if you run into issues installing the drivers and/or software:
- Always log in with a user account that has local admin permissions.
- Once you’ve found an USB plug that works, always hook up the modem to the same plug.
- If you see an error that “the device has been disconnected or is unavailable” when you try to connect, the following might help. The problem was that during installation Windows didn’t recognize the modem’s data interface. Hence, no modem was installed as far as Windows is concerned:
- Go to My Computer -> Properties -> Hardware -> Device Manager
- Disconnect the USB modem.
- Right-click on each entry in Universal Serial Bus controllers and choose “uninstall”.
- Restart the PC.
- Re-connect the USB modem to the first USB plug. Windows will initialize the device, pay attention to all the messages it displays at the lower right bottom of your screen. It will most likely initialize the device as an USB mass storage device, a CD-ROM, etc. AND hopefully as a “Data Interface”. If it never shows the mesage for data interface you have to try the device on the next USB plug.
- If Windows brings up an installation dialog for the data interface, allow it to get the drivers from the internet, but tell it to also check in <folder_where_you_installed_Swisscom_software>\Driver\WinXP for suitable drivers (it might not find them otherwise).
- If the Device Manager doesn’t list Huawei in the Modems and Ports section, you won’t be able to open a connection. Start all over with this guide
August 24th, 2009 at 12:27
i had the same problem. only one usb port is not recognized for the huawei modem. if the modem connected to other usb ports its works.
i tried following
1. restart the pc
2.used another data cable
3. clean the usb port and tested with other usb drives its works
finally i uninstalled the mobile partner and reinstalled. its works fine. but ther r so many files i can see at the installed folder than first time.
October 24th, 2009 at 9:24
Mate this worked wonders. You are a legend, thank you.
March 26th, 2010 at 16:51
It works for me. Thanks
June 4th, 2010 at 14:08
Just for future reference…
I got this error and I solved it by installing the program with the Huawei Modem connected.
Probably Windows doesn’t install the proper drivers by itself, and if you install the program without the modem connected, it doesn’t know which drivers to install and doesn’t install any.
Thanks a lot for the advice
July 17th, 2010 at 11:23
i tried but doesn’t work on IBM Thinkpad T40,
tell me to do something for working on it.
July 19th, 2010 at 13:10
I face the same issue..doesnt work on IBM T61…when i restart laptop…able to see signals and connect to internet…but when i disconnect the device and reinsert..it doesnt show the signals..always get message – Device has been disconnected or is unavailable…fed up with this…not able to get the signals back unless I delete USB controllers and restart the TP…
August 4th, 2010 at 10:31
Thanks a lot. I had same problem and it works for Huawe E160.
August 19th, 2010 at 21:08
Guys, I never had to restart my pc. just uninstall, plug-in the USB modem back … it installs automatically and start working fine …. but the issue resurfaces everytime I put my laptop to standby mode.
August 25th, 2010 at 2:46
it works perfectly for me..thanks mate..u are really a legend.
October 3rd, 2010 at 22:43
Thanks, I really needed this.
I’d been able to get mine to work by reinstalling the drivers in safe mode (in normal mode, the uninstaller freezed), but then I had to restart the computer every time I plugged it in.
Your tutorial worked, but I had to restart the PC in safe mode after I uninstalled all the usb drivers because the installer also freezed otherwise.
October 18th, 2010 at 16:05
thanks – this helped.
November 5th, 2010 at 14:58
I started having the problem when I switched from one USB modem to another from the same ISP and same manufacturer (Huawei), and plugged into the same USB port
I tried doing all of above multiple times, but no luck. The USB gets recognized as a USB mass storage device, a CD-ROM, etc…but not a data interface.
I have a DELL Latitude D630.
Any help to resolve this will be appreciated as I am all out of ideas.
Thanks.
December 3rd, 2010 at 14:50
thanks man. it solved my problem, reduce my headache, save my time
December 26th, 2010 at 3:43
My modem works normally by 2min. After that time, i’m disconnected, an i can see the message “the device has been disconnected or is unavailable”. Then i pull out my HUAWEI from USB, plug in again, and i have connection by next 2 min…
December 29th, 2010 at 10:24
I tried doing all of above multiple times. The USB gets recognized as a USB mass storage device, a CD-ROM, etc…but not a data interface.
January 2nd, 2011 at 4:48
Thanks a lot. It works! I removed all of Universal Serial Bus controllers. Restart laptop and plug Huawei Modem E153 to usb port. When windows found new hardware and completed installed drivers. The “USB Composite Device” appear in Universal Bus controller and Huawei Mobile Partner software found E153 in device list.
January 5th, 2011 at 11:30
I also have dell latititude d630. same issue.
device is getting recognized as CD / usb mass storeage device.
January 18th, 2011 at 13:01
@dana
i have same problem but mine stays on for a bit longer then i get the error message
February 10th, 2011 at 19:35
thanx!!! it really work!!
April 17th, 2011 at 9:16
Hello All,
I had the same problem. My problem was resolved using the following troubleshooting steps-
1- Disabled the WiFi network adapter.
2- Connected the RIL Net Connect adaptor & installed drivers/software. That’s it
3- I suspect there must be some hardware resources allocation conflict among the devices.
Regards,
The Prince
April 23rd, 2011 at 16:54
Thing works.
May 10th, 2011 at 14:36
None of the suggestions posted here helped. However, on further research, I came across http://blog.domcosgrove.com/huawei-e160g-the-device-has-been-disconnected-or-is-unavailable/, following whose suggestion worked for me. Just thought of posting it here to help others..
May 10th, 2011 at 19:39
Maybe because they talk about the E160g instead of the E220 as in this post?
May 20th, 2011 at 9:38
I have the same problem, im using windows 7 on T400 lenovo laptop, the system can detect the modem but when i try to run the icon on my desktop,the connect tab is not active..please help
July 27th, 2011 at 1:03
Hi guys!
I’m using a MAC OS 10.6. Im getting the same error with my Huawei E5832. Is the resolution the same? I dont konw how to solve this problem…
Please help!
Thanks
July 27th, 2011 at 8:42
How could the solution be the same when there’s no registry or hardware manager on your particular platform?
September 3rd, 2011 at 3:21
hi i have a huawei e 220 and mi problem is that it dosnt recognize mass storage ,it recognize 3 data interface wich is modem drivers and 1 cpm[psite, when i instal firmware last 20% of instalation just jump to end , says firmware update complete and when i reconect the modem to usb software dont start, it just shows that it recognize modem and composite
October 18th, 2011 at 2:00
Thank you, i get a new knowlegde and fix my problem
October 29th, 2011 at 15:21
Hi everyone..I have a problem with my modem huawei e220. The problem is..when modem konekted the computer, modem is normal..connect and disconnect itself. But when i use my simcard, the problem appearing. The modem conect the computer more less one second, then disconnect again in one second to. That even contionously happen. my Question, what wrong with my modem. And, how i can solve that problem?
January 14th, 2012 at 11:02
Nothing works all is shit….. Customers r sick of it..
January 14th, 2012 at 11:03
Huawei modems r worst wid windows ..only suitable wid mac
January 14th, 2012 at 11:06
What type of coverage is the customer located in?
Is the customer able to get network?
Help the customer search for the Network manually, refer Modem Software Navigation for help.
Help the customer change the bandsettings to and search for Network Manually,refer Modem Software Navigation for help
Inform the customer that we have to perform an isolation test to determine the actual issues.
Note: No faults should be raised for marginal coverage .